Take in all the factors of Southern California: smoggy, congested, crowded, large, you get the idea. Disneyland is a small space, so trying to fit these people in there is definitely going to be difficult, and making sure they don't lash out at the world is an even bigger challenge. What follows is an item by item account of everything that happens when you are visiting Disneyland.
1) You have a family you have to get into a minivan (default) at the wee hours of the morning. Kids quantity ranging from 2-4, and ages ranging from 1-15 (a very BROAD guess)
2) You have to brave LA traffic to get to Disneyland. On average you are at least 30 miles away.
*If you have an annual pass, skip #3 & 5
3) Parking. Get ready for $17 dollars you will never see again (you're really paying for the parking attendants being very on point in directing you on where to go so there is no need to endless circling).
4) The tram. Unless you want to walk and push a stroller and drag a screaming ad/or crying kid, you wait for that tram. Not enough room? There will be another one just around the corner. Or maybe in 15 minutes.
5) Park tickets. A whopping $96 dollars (don't worry, that price will go up soon) to get into ONE park. Add on another $50 or so to get into both.
6) Waiting. You'll be waiting to do everything. And remember, you have kids to deal with, plus a cranky/dehydrated spouse. And while you might be all business, remember there are still tourists in the park who do things at a different pace. And some retards who are unaware of their surroundings. Be ready to deal with all manner of crazy people.
7) Food. Disney's gotta make money, too. Lots of it. Food for your family from a quick service restaurant will run upwards of $40-$50, and that's at the low end. Say you want to have a nice sit down meal? It's gonna be rough.
8) The endless sun. This will bring out the worst in everyone.
9) More food. Because you have ravenous little mouths to feed.
10) Souvenirs. Gotta capture your memories somehow. And your kids must have the latest Frozen merchandise. And it's gonna cost you...
11) The end of the day. You're physically and mentally exhausted, $300 in debt. You hear the screams of children and the echoes of annoying people, you're still mad at that overweight person who knowingly tried to get on Big Thunder, and in turn caused you to wait an extra five minutes. You just want to get home. It's another 30 miles home in more LA rush hour traffic.
Now by #7, you're at your breaking point. At this moment you want to murder someone. And people watching at Disney parks is depressing. Take a parent who's been subjected to this level of torture, all in the name of wanting to provide your family with something fun, and it's a recipe for disaster. Californians are generally easy going people, somewhat lax in their attitude, but when they snap, it's on a whole other level. It ranges from passive aggressive anger to straight up child abuse. Dads pushing around their kids like it was a prison yard, the most awful scorn a mother could give in the MIDDLE of a walkway; it's all terrible and horrifying to watch.
Disneyland can be stressful, when you want everything to be perfect and get your money's worth. You can't have it all, though, because too many variables exist within Disney Parks. You have to go in with few expectations and be wowed if they are exceeded. Cramming everything in one day is a recipe for disaster, and leaves little room for the fun and enchantment. And when you can't get alcohol in Disneyland and no one wants to go over to California Adventure, it only will make matters worse.
Walt Disney World, in contrast, offers a different feel: it is your vacation. It's something you planned months in advance, had time to reel from the sticker shock of the high prices, and it's something you look forward to, building up anticipation, as opposed to Disneyland, where it's more done on a whim or with little planning. Walt Disney World feels more complete, more organized and better run. It's that well-oiled machine that makes it truly a dream come true. They take the stress out of the experience. The only stresses you might have are on food prices and souvenirs in terms of monetary issues, and maybe waiting too long for a ride. And the crowds. Maybe it's not all that different.
You may have stress on a plane, but it would't be a plane ride to Orlando and stopping in either Dallas/Fort Worth or Atlanta without stress. To counterbalance the stress, Disney will shuttle you to your hotel for free. Not staying at a Disney hotel in order to save money? You're only cheating yourself. And I have no sympathy for you if you have to pay extra for a Mears motorcoach (i.e. a shitty bus). Check-in is a breeze, unless you're staying at the lower-middle class hotels and there's a giant line to check-in. But they take your bags up and give you a guide to WDW and you feel like you're in heaven. Your hotel is usually nice, and to top it all off, you get hours of entertainment with the Disney Information Channel.
Buses come get you frequently and drop you off at the park, for free. No need to deal with parking. And the only thing that awaits you is more fun, expensive food, and tacky souvenirs. And some long lines in peak seasons. And Brazilian tour groups. When you weigh this vacation verses the Disneyland vacation, you get an overall more pleasant experience. And you don't have as much blatant child abuse. Sure Disney World is more of a premium, but that experience is far more worth it than the stress of Disneyland. And that negative energy rubs off on everyone, cast members and guests alike. And the cast members pick up on it, and you have a different experience at each park. Disneyland Resort employees react to this negative energy, and when you're in a bad situation, you don't react well to it. The tenseness, the claustrophobia, it all eats away at us, and sucks our energy. After a few hours at the park, you're ready to get out of there because it just becomes too much to handle.
The cast members do their best, as they are instructed to ensure that everyone has a magical experience in the park, so you have applaud them for the level of commitment they have to the job. It's not easy working at a theme park, and under the umbrella of a huge corporate infrastructure, but they make it work. And these irate guests are just reacting to many other factors occurring in their lives, coupled with the added stress of Disneyland. The trade-off of paying a premium to produce, preserve, and protect the brand and the image may alienate and anger guests, but it is done for a reason. Just look at Six Flags, Universal and Knott's Berry Farm: they come nowhere near as close to Disneyland, and it is reflected in their price. Half the price does mean it's any more fun and magical. And Disney knows this. And that's why they succeed and will continue to succeed.
Monday, October 27, 2014
Disneyland v. Walt Disney World Part I: The Cast Members
There is no doubt that both are amazing. Each experience is tantamount to pure ecstasy. Growing up in the Bay Area, an hour plane ride south to Anaheim, my parents opted a different route: annual vacations in Walt Disney World. Disneyland was reserved for every couple of years; it wasn't as frequent as Walt Disney World. Nevertheless, I experienced both, but had a tendency for the latter.
Disneyland was the "Happiest Place On Earth," yet Disney World was the "Most Magical Place On Earth." Two very distinct claims. Different people cling onto different parks as their favorite, and usually is rooted in childhood. If you lived in California, Disneyland was your favorite place. If you lived on the east coast, Disney World was your park of choice. Simple enough, your geographic location usually dictated where you'd be spending your summer vacations and spring breaks. There are obviously exceptions to every generalization, but I enjoy speaking broadly.
When you compare the two, certain red flags pop up when you are describing them: one is bigger often comes to mind. Disneyland has the Matterhorn, Magic Kingdom does not. Magic Kingdom has Peoplemovers, and Disneyland just has a vacant reminder of what used to be. The list drags on. When you start comparing it on another, more socioeconomic and interpersonal level, subtle differences start to present itself.
For every visit I've made to Disneyland, I've made at least five trips to Walt Disney World. I'd say I've been to Disneyland about 5 times in my life, at various ages: 5, 10, 16, 23, 28. My most recent trip to Disneyland was October 3rd, 2014. My last trip to Walt Disney World was January 18th-25th of 2014. Both times I was paying my own way, and not on a family trip, and it allowed me to view the experiences from an adult's perspective. You see how things transpire in the real world, and not just in a euphoric state eating churros in a stroller and paying with your Figment toys.
The experience is broken down into three sections: how we interact with cast members, and how we see others interact at the parks, and a ride comparison, and the last will be explored in another post. Right now, the workers that make up Disney Parks and the interaction of the park guests.
Disney guest service is unmatched by any other competitor. The feel of Disney cannot be felt anywhere else. A Six Flags park feels cheap; there is nothing special about it except a slew of roller coasters and uninspired rides based off Looney Tunes characters. The sights, the smells, the experience of Disney is truly unique. Both offer great service, even when you start to wander into Downtown Disney territory, when it can get questionable. But for the most part it is still quite pleasant.
The majority of workers in the theme park industry are largely young kids/college students and the elderly. You'd think employing kids would cause the customer service to dwindle, but alas, it remains consistent. Disney has that unparalleled guest experience that cannot be beat. Once while in line for ordering a $10 mediocre burger and fry combo (drink sold separately) at the Liberty Inn for 10 minutes, I peeked to see what was taking so long (from the counter, of course, not trying to get kicked out of EPCOT by sneaking into the back) and saw a sign. It was a funny little sign, and I forget the exact words, but the jist of the sign was as such: no matter what you are doing, if a guest asks for something or needs help, stop what you are doing and help them. That sentiment is what makes Disney truly one of the best theme parks that has ever existed. They make it no secret that they strive for the best customer service. And while ornery guests still exist and berate the cast members, they all take it, and deliver a smile back to you.
In Disneyland, the majority of employees live in the Orange/LA County area. Southern California is huge and densely populated, obviously, so that's who you have to work there. And they're nice people, who seem to enjoy their jobs. Disney World is more of a destination employment center; it relies on people from all over the world to power it. People from different countries who have different work ethics than those who live in the US. This creates an interesting dynamic when you visit Disney World. Disneyland employs Californians, who's attitude and work ethic is different. They are not as sharp and on point as their WDW counterpart. And a majority of the workers in Disneyland are young, so you see a difference in customer service than you would at Walt Disney World.
Walt Disney World requires a lot of people to make it work. A lot of your employees come from all over the US, but you see a lot of people from the east coast. Some of the best service I've had have been from people originating from New York and New Jersey. You start to see a difference in attitude from people who come from the east coast versus the west coast. Career waiters at Walt Disney World are among the best, and if you can get Tony from Long Island at the Sci-Fi Dine In Theater, you'll see why. The two parks have the same agenda and purpose, but two very different styles in which things operate. Simply put, people make a career out of Walt Disney World, and Disneyland is more of the "summer job while I'm in school."
Another reason why I see the quality of service unmatched at Disney World is due in large part by the fact that these career waiters are career waiters, exclusively for Disney. The longer you work there, you are guaranteed to get a certain raise per year (I am aware it's not as cut and dry as that, so work with me on this one as I make more generalizations), so when you have those people who have worked there since 1971 (the real characters of Walt Disney World), who have job security and know the game, they're gonna keep on delivering that great service. The great customer service and friendly interaction is still there, but it's a different experience.
Disneyland, in a general sense, is a commuter destination. Sure, families will fly in from all over to visit Southern California, but for the most part, it's somewhere you go when you're bored and want to hang out with friends or family. And since Southern California's population is around 24 million, they've gotta go somewhere to enjoy themselves. Walt Disney World, in a broad sense, is a destination city. Central Florida is one-eighth of the population of Southern California, so you're not going to get as many locals there than in Disneyland. So when you bring in all sorts of outside people to Disney World, you get an amalgam of tourists from all walks of life to experience it. Bring in people from Southern California to Disneyland, you get pretty much a lot of the same kind of people: Californians...
To Be Continued.
Disneyland was the "Happiest Place On Earth," yet Disney World was the "Most Magical Place On Earth." Two very distinct claims. Different people cling onto different parks as their favorite, and usually is rooted in childhood. If you lived in California, Disneyland was your favorite place. If you lived on the east coast, Disney World was your park of choice. Simple enough, your geographic location usually dictated where you'd be spending your summer vacations and spring breaks. There are obviously exceptions to every generalization, but I enjoy speaking broadly.
When you compare the two, certain red flags pop up when you are describing them: one is bigger often comes to mind. Disneyland has the Matterhorn, Magic Kingdom does not. Magic Kingdom has Peoplemovers, and Disneyland just has a vacant reminder of what used to be. The list drags on. When you start comparing it on another, more socioeconomic and interpersonal level, subtle differences start to present itself.
For every visit I've made to Disneyland, I've made at least five trips to Walt Disney World. I'd say I've been to Disneyland about 5 times in my life, at various ages: 5, 10, 16, 23, 28. My most recent trip to Disneyland was October 3rd, 2014. My last trip to Walt Disney World was January 18th-25th of 2014. Both times I was paying my own way, and not on a family trip, and it allowed me to view the experiences from an adult's perspective. You see how things transpire in the real world, and not just in a euphoric state eating churros in a stroller and paying with your Figment toys.
The experience is broken down into three sections: how we interact with cast members, and how we see others interact at the parks, and a ride comparison, and the last will be explored in another post. Right now, the workers that make up Disney Parks and the interaction of the park guests.
Disney guest service is unmatched by any other competitor. The feel of Disney cannot be felt anywhere else. A Six Flags park feels cheap; there is nothing special about it except a slew of roller coasters and uninspired rides based off Looney Tunes characters. The sights, the smells, the experience of Disney is truly unique. Both offer great service, even when you start to wander into Downtown Disney territory, when it can get questionable. But for the most part it is still quite pleasant.
The majority of workers in the theme park industry are largely young kids/college students and the elderly. You'd think employing kids would cause the customer service to dwindle, but alas, it remains consistent. Disney has that unparalleled guest experience that cannot be beat. Once while in line for ordering a $10 mediocre burger and fry combo (drink sold separately) at the Liberty Inn for 10 minutes, I peeked to see what was taking so long (from the counter, of course, not trying to get kicked out of EPCOT by sneaking into the back) and saw a sign. It was a funny little sign, and I forget the exact words, but the jist of the sign was as such: no matter what you are doing, if a guest asks for something or needs help, stop what you are doing and help them. That sentiment is what makes Disney truly one of the best theme parks that has ever existed. They make it no secret that they strive for the best customer service. And while ornery guests still exist and berate the cast members, they all take it, and deliver a smile back to you.
In Disneyland, the majority of employees live in the Orange/LA County area. Southern California is huge and densely populated, obviously, so that's who you have to work there. And they're nice people, who seem to enjoy their jobs. Disney World is more of a destination employment center; it relies on people from all over the world to power it. People from different countries who have different work ethics than those who live in the US. This creates an interesting dynamic when you visit Disney World. Disneyland employs Californians, who's attitude and work ethic is different. They are not as sharp and on point as their WDW counterpart. And a majority of the workers in Disneyland are young, so you see a difference in customer service than you would at Walt Disney World.
Walt Disney World requires a lot of people to make it work. A lot of your employees come from all over the US, but you see a lot of people from the east coast. Some of the best service I've had have been from people originating from New York and New Jersey. You start to see a difference in attitude from people who come from the east coast versus the west coast. Career waiters at Walt Disney World are among the best, and if you can get Tony from Long Island at the Sci-Fi Dine In Theater, you'll see why. The two parks have the same agenda and purpose, but two very different styles in which things operate. Simply put, people make a career out of Walt Disney World, and Disneyland is more of the "summer job while I'm in school."
Another reason why I see the quality of service unmatched at Disney World is due in large part by the fact that these career waiters are career waiters, exclusively for Disney. The longer you work there, you are guaranteed to get a certain raise per year (I am aware it's not as cut and dry as that, so work with me on this one as I make more generalizations), so when you have those people who have worked there since 1971 (the real characters of Walt Disney World), who have job security and know the game, they're gonna keep on delivering that great service. The great customer service and friendly interaction is still there, but it's a different experience.
Disneyland, in a general sense, is a commuter destination. Sure, families will fly in from all over to visit Southern California, but for the most part, it's somewhere you go when you're bored and want to hang out with friends or family. And since Southern California's population is around 24 million, they've gotta go somewhere to enjoy themselves. Walt Disney World, in a broad sense, is a destination city. Central Florida is one-eighth of the population of Southern California, so you're not going to get as many locals there than in Disneyland. So when you bring in all sorts of outside people to Disney World, you get an amalgam of tourists from all walks of life to experience it. Bring in people from Southern California to Disneyland, you get pretty much a lot of the same kind of people: Californians...
To Be Continued.
Subscribe to:
Posts (Atom)